Why Cratin?
We don’t sell IT services. We operate as your IT department.
We take responsibility for your entire IT environment so your systems remain reliable, secure, and aligned with how your business actually operates
Most IT problems aren’t technical. They’re structural.
When a client's server failed on a Saturday morning, their "24/7 provider" routed them to an offshore call center. The call center created a ticket but did not know anything about the client's environment.
Our Cratin team, however, was familiar with the client's systems. We were on site within 40 minutes and had the business operational again in just three hours.
This made it clear: the issue isn't just technical skill; it's structure.
Cratin operates as a managed IT department (MID), not a vendor. We understand your environment, take ownership, and keep your systems working together.
Businesses shouldn't have to manage vendors, chase issues, or guess what's working. That's why we built our managed IT department model.
Cratin Computing has been based in Fort Washington, Pennsylvania, for decades, supporting organizations across Montgomery County and the greater Philadelphia region.
Our focus has always been the same: dependable systems, real response when something goes wrong, and long-term relationships with the businesses we support.
Instead of chasing trends, we built a managed IT department model that takes on the responsibility business owners shouldn’t have to carry themselves.
Who is Cratin Computing's ideal partner?
For the businesses we support, we:
- Maintain a balanced client-to-team ratio for focused attention.
- Document systems thoroughly for efficient issue resolution.
- Understand each business’s unique workflows and priorities.
- Empower our team to act quickly when issues arise.
- Base technology decisions on business needs, not templates.
If this sounds like the type of IT relationship your business is looking for, let’s talk.
What changes when IT is managed as a department
1. One team is accountable for your entire IT environment
2. Systems are documented and understood
3. Issues are handled before they become disruptions
4. You get direct access to people who know your systems
5. IT decisions are tied to your business, not trends
6. Projects are planned and executed within a managed system
7. Support is consistent and predictable
8. Security is maintained as an ongoing system
9. Your environment evolves over time
10. You’re no longer managing IT — it’s being managed for you
Our trusted affiliations
But while we work with established vendors, we remain accountable for how everything operates together.
FWBA
The Fort Washington Business Alliance supports the growth of businesses in the Fort Washington Office Park and surrounding areas, providing a collaborative environment for local companies.
GFI
A global provider of IT solutions, GFI offers innovative software products and services designed to enhance business operations worldwide.
The 20 MSP Resource Group
This consortium of managed service providers gives Cratin Computing access to a broader range of network and security services, allowing us to deliver robust solutions to our clients.
Intel
As a leader in semiconductor innovation, Intel delivers cutting-edge technologies that power the next generation of computing and connectivity.
Microsoft
A global tech giant, Microsoft offers software and hardware products, including Windows, Office, and Surface, which are essential to the systems we support.
StorageCraft
StorageCraft specializes in data protection and disaster recovery solutions that ensure businesses’ critical data is secure and recoverable.
WatchGuard
WatchGuard’s advanced network security products protect organizations from digital threats, enabling secure operations and connectivity.